Categories

There are four Challenge categories in the e-Connect Impact Challenges

  1. e-Visits
  2. e-Requests for Prescription Renewals or Refills
  3. e-Requests for Services
  4. e-Reports of Services

Organizations are encouraged to enter teams in multiple categories.

Consumer Categories (Consumer to Provider)

e-Visits

e-Visits offer patients access to a private, secure and digital, two-way interaction with their health care provider from their home. The communication can be conducted live or in an asynchronous manner and include the exchange of messages containing text and/or video or photos. (Fax transmissions and phone calls are excluded).

For teams in the e-visits category, data reporting, both the initial baseline and subsequent monthly reporting, consists of two items:

  1. Number of uses of the e-visits solution in the previous month.
  2. Cumulative number of registered patient users.

For the purposes of counting uses in the Challenge, a single use is one complete two-way interaction or episode regarding the patient’s health care involving communication by both the patient and the provider. For example, if the patient and provider communicate by video conference on a secure site, or use a secure portal to exchange messages and photos.

A user is a patient who is registered and has confirmed their registration or account, and is able to submit their request using the team’s solution. If a patient is enrolled by the team, the patient must have taken some action to confirm their registration or account, such as by logging in or responding to a confirmation email.

View a sample of the System and Use survey for the e-Visits category.

e-Requests for prescription e-renewals or e-refills

A solution in this category allows for a secure electronic request for the renewal or refilling of a patient’s prescription medication to be made by a patient and sent to a regulated health care provider. A patient may make the request to either a prescribing or dispensing health care provider.

For teams in this category data reporting, both the initial baseline and subsequent monthly reporting, consists of two items:

  1. Number of requests submitted using the solution in the previous month.
  2. Cumulative number of registered patient users.

For the purposes of counting uses in the Challenge, a single use is defined as an electronic request sent using the solution by a patient to their provider. The entire process of handling a request counts as one use. If there are multiple interactions regarding a particular request, for example because of a need to verify information, all interactions for that request count as one use.

A registered patient user is a patient who is registered and has confirmed their registration or account, and is able to submit their request using the team’s solution.

If a patient is enrolled by the team, the patient must have taken some action to confirm their registration or account, such as by logging in or responding to a confirmation email.

View a sample of the System and Use survey for the e-Requests for Prescription Renewals or Refills.

Clinical Categories (Provider to Provider)

e-Requests for services (e.g. e-referral, computerized physician order entry)

Solutions in this category allow for messages to be sent securely and electronically from one regulated health care provider to another regulated health care provider, or to a receiving system or repository from which it is retrieved by a regulated health care provider, for the purpose of requesting health care services on behalf of a patient. For example, if a general practitioner sends a request for a referral from a specialist, or sends a request for a lab test.

For teams in this category data reporting, both the initial baseline and subsequent monthly reporting, consists of just one data element: the number of requests sent in the previous month.

For the purposes of the Challenge, teams may count one request for each request generated by a regulated health provider and sent electronically to a receiving system. The request must relate to the care of the patient, rather than to non-care issues such as billing.

View a sample of the System and Use survey for the e-Requests for Services.

e-Reports of services

Solutions in this category allow a regulated health provider to electronically provide reports about the services a patient received to other care providers. The report can be sent by electronic means to a receiving system or a repository. The reports must be for the use of another health care provider for the purposes of aiding in the care of that patient (e.g., a discharge summary).

For teams in this category data reporting, both the initial baseline and subsequent monthly reporting, consists of report just one data element: the number of reports sent in the previous month.

For the purposes of counting reports in the challenge, teams can count one report when a report as described above is generated and transmitted from the solution to another electronic system or repository. A single report that is sent to multiple recipients is counted as one use.

View a sample of the System and Use survey for the e-Reports for Services category.