LEADing Practices Challenge Rules

1 Challenge Question
2 Challenge Statement
3 Challenge Context
4 How to Participate
5 Submission Requirements
6 Team Eligibility
7 Initiative Eligibility
8 Awards
9 Obligations of all Participants
10 Obligations applicable to Award Recipients
11 Verification
12 License of Rights to Submission
13 Liability/Indemnification/Interference with the Challenge or Challenge Website
14 Use of Personal Information
15 General
16 Linked Sites
17 Interpretation of Definitions
18 Award Decisions and Appeals
19 Supremacy of the Rules

1 Challenge Question

How is your health care team or organization LEADing the way to empower and engage patients using consumer digital health technology?

2 Challenge Statement

The LEADing Practice Challenge will recognize innovative clinical practices that use consumer digital health technology to improve the patient experience.

3 Challenge Context

More clinicians across Canada are using and benefiting from consumer digital health than ever before. As part of the pan-Canadian Knowing is Better clinician education campaign, in October 2013, the National LEADing Practice Initiative was launched in partnership with Accreditation Canada. The goal of the initiative was to identify LEADing practices and accelerate the adoption of similar practices across Canada.

The LEADing Practice Initiative has now partnered with the ImagineNation Challenges to focus on consumer digital health. For the Challenge, a LEADing Practice exemplifies the ability of consumer digital health technology to improve the patient experience, and represents the best practice characteristics for use in clinical practice: Learning from others; Exemplifying benefits; Accelerating adoption; and Delivering results.

Consumer digital health technologies include solutions or applications that enable to the consumer to collect, retrieve, manage, use and share their personal health information and other health-related data.  These technologies enhance the collaboration between patients and health care providers by seamlessly connecting the patient and the care team, regardless of distance, location or time.  Consumer solutions can make a difference for Canadians across all care settings, including primary, community, home, acute and long-term care.

Table 1: Key Dates
Challenge launch November 8, 2016
Entry period opens November 8, 2016
Entry period closes December 15, 2016
Judging period January 2017
Award Announcement February 2017

4 How to Participate

  1. Team leaders for eligible teams (see below) may enter this Challenge by first registering on the Challenge website.
  2. Team leaders can invite team members to join using the challenge platform.
  3. Teams must submit their entry through the challenge website before the deadline at 3:00 pm ET on December 15, 2016.
  4. The team’s entry must be in English and/or French.
  5. Teams that enter must agree to the LEADing Practice Challenge Rules (the “Challenge Rules”), which includes providing Canada Health Infoway (Infoway) with the right to publish the submission.
  6. Organizations, whether lead organizations or team members, may submit multiple initiatives to the challenge, as long as each initiative is unique and is entered through a separate registration process.

5 Submission Requirements

Teams can submit their LEADing Practice Challenge entry as a PowerPoint presentation or a video with an accompanying written transcript.

All entries must include the following elements:

  1. Description of the consumer digital health solution(s) that the team has implemented, including solution name(s) and vendor name(s).
  2. Description of the how the team’s practice was transformed in order to adopt consumer digital health solutions, and any change management activities used to aid this process.
  3. Description of how the team’s activities supports new models of care that incorporate the use of consumer digital health technologies to enhance patient empowerment and engagement
  4. Description of results of the team’s use of consumer digital health solutions on the patient experience, patient empowerment, and on keeping the patient central.
  5. Testimonial account from at least one clinician and one patient on how the team’s activities have affected their experience as a clinician or as a patient. The patient whose account is included may remain anonymous if desired.

PowerPoint presentation requirements

  1. Size of the file must not exceed 100MB.
  2. Maximum presentation length of 15 slides.
  3. The Notes section of the slide can be used to describe content of the slide.

Video requirements

  1. Video must not exceed 6 minutes.
  2. Video file of no more than 100MB must be uploaded to the Challenge website.
  3. Video must be accessible to the public on YouTube.com, with the link submitted in the entry form.
  4. Video must meet the Terms of Service of YouTube.com, including copyright terms.
  5. Video entry must be accompanied by a written transcript.

6 Team Eligibility and Roles

  1. Each team must have one designated lead organization.
  2. The lead organization must be an organization that delivers care by regulated health professionals in Canada.
  3. The team may include other individuals and organizations as team members. Organizations that do not meet the criteria for a lead organization may participate on a team as a team member.
  4. Each organization on a team must have at least one representative join as a team member.
  5. Agencies or departments of the federal government may participate on a team as a lead organization or as a team member. However, a team that includes an agency or department of the federal government cannot receive monetary awards.
  6. Each team must have a team leader who is the primary point of contact for the team. The team leader:
  • is the primary point of contact for team members throughout the Challenge.
  • Is the primary point of contact for Infoway throughout the Challenge.
  • Acts as coordinator for the team’s activities, including submitting the team’s registration and entry.
  • Shall cooperate in any verification process and receive the award on behalf of the team.

The email address provided by the team leader will serve as the primary mechanism for Infoway to communicate with the team.

Team members must be invited to register for the Challenge by the team leader. All team members must complete their registration and agree to the Challenge rules.

Infoway reserves the right to refuse a submission from a team whose eligibility is in question, who has been disqualified, or is otherwise ineligible to enter.

7  Initiative Eligibility

To be eligible to enter the challenge, the initiative described must involve the use of consumer digital health solution(s) intended for use by patients (see 3 – Context Statement).

Examples of consumer digital health solutions include, but are not limited to:

  • Telehomecare – the delivery of health services outside of conventional care settings by connecting the patient and health care providers with technology;
  • Patient portals and e-view solutions – allow Canadians to receive, view and manage their personal health information (such as diagnostic imaging reports and lab test results) on their computer or mobile device;
  • e-Visits – secure, two-way digital communication between health care providers and their patients that can include emails, text messaging and video conferencing.
  • e-Booking – allow patients to self-schedule appointments with clinicians online;
  • e-Request for prescription refills or renewal – give patients the ability to request a medication renewal or refill online or through a mobile device.

8 Awards

Award Description Amount Total Available
LEADing Practice Awards Awarded to the top-scored initiatives First: $6,000

Second: $4,000

Third: $2,000


LEADing Practice Awards
Up to three teams will receive LEADing Practice Awards, as determined by a panel of judges using the following criteria to evaluate each entry:

  1. Learning from others – (30%) – To what extent has the team followed best practices in their activities, with regard to change management, patient engagement, etc.? How has the team enabled and demonstrated a continuous quality improvement approach?
  2. Exemplifying benefits – (20%) – To what extent does the practice exemplify the benefits of consumer digital health by transforming its clinical practice(s) to incorporate consumer digital health?
  3. Accelerating Adoption – (20%) – What has the team done to support patient adoption of consumer digital technologies?  How have they incorporated patient feedback into this approach?
  4. Delivering results to the patient – (30%) – Has the team made efforts to measure patient satisfaction or experience, related to the use of consumer digital health tools in the practice?  Do these results demonstrate any change in patient satisfaction and/or experience? Has the practice’s efforts to implement and use consumer digital health technology led to an improvement in the patient experience, placing the patient at the centre, and patient empowerment?

Additional Awards

Infoway, in its sole discretion, may make available other cash and/or non-monetary awards during the course of the Challenge. These will be announced on the Challenge website.

Non-Monetary Benefits

Other benefits may include educational sessions and networking opportunities. Participation in these opportunities is optional. These opportunities will be announced on the Challenge website.

9 Obligations of all Teams

In order to be eligible for an award, the team must meet all of the terms and conditions described in these Challenge Rules.

The Participant agrees to keep his or her identification credentials confidential and is liable for any use of his/her account resulting from non-compliance with this obligation.

10 Obligations applicable to Award Recipients

Award recipients may be invited to participate in additional activities to communicate and share their submission and experience, for example through a webinar and/or social media.

11 Verification

Infoway may verify or request that a third party verify the information provided in a submission to ensure compliance with these Challenge Rules at any time for any reason. Any Participant found to be in violation of these Challenge Rules will be informed of the violation and will have three (3) business days to address the violation to the satisfaction of Infoway and/or the Challenge auditors. Infoway, in its sole discretion, will determine the appropriate course of action, which may include disqualifying the Participant in question from the Challenge, in addition to exercising all rights and remedies allowed by law.

Infoway reserves the right to disqualify a Participant from the Challenge if Infoway reasonably believes that a Participant has attempted to undermine the legitimate operation of the Challenge by cheating, deception, or other unfair playing practices, or has tampered with any of Infoway’s websites, the submission process, the judging process, has violated these Rules, acts in an unsportsmanlike or disruptive manner, or annoys, abuses, threatens, or harasses Infoway, its Supporting Organizations (organizations that support and promote the Challenge), its representatives or any other Challenge Participant, or if a Participant provides (or Infoway has reasonable grounds to believe that an Participant provided) any information that is inaccurate, erroneous, not current, or incomplete.

If an award recipient is found to be ineligible or otherwise not in compliance with these Rules, the recipient will be disqualified, and all rights of the Participant to the award will be forfeited. If this occurs, Infoway may, at its sole discretion, select another award recipient from the remaining eligible Participants.

12 License of Rights to Submission

By entering the Challenge, the Participant (i) represents and warrants that he/she has all necessary rights and licenses, in and to all material provided as part of his/her submission in the course of the registration process and the Challenge (the “Material”) and is able to grant the licenses below; and (ii) grants the following nonexclusive, unrestricted, worldwide, royalty-free, fully paid up and irrevocable licenses:

  1. To Infoway, its licensees, successors and assigns to access, reproduce, distribute, display, communicate or make available to the public, or otherwise use any Material whether as submitted or with any modifications, in any format, on any medium and by any means including means that may become known in the future (each, a “Use”), for the purposes of promoting and/or sharing the Participant’s submission and the experience of the Challenge; and
  2. To any person accessing the Challenge Website to use any Material, but solely for non-commercial purposes, as submitted (without any modification), provided that, where reasonable in the circumstances, the name of the Participant, as disclosed as part of the registration process, is associated with any such Use.

The foregoing licenses extend to all rights that may be conferred in the future with respect to any part of the Material that any Participant (or successor and assigns) may own, control or obtain.

Subject to the limitation set forth in paragraph 10(b) above, the Participant hereby irrevocably waives any moral rights that he/she may have in the Material to the full extent allowed under any applicable laws.

The rights granted herein shall be granted without any compensation other than that specifically provided in these Challenge Rules.
The Participant must ensure that he/she has received the written permission from any and all persons named in the submission, relating to any and all information on such person, including but not limited to personal information.

13 Liability/Indemnification/Interference with the Challenge or Challenge Website

No responsibility is assumed by Infoway, its advertising and promotional agencies and supporting organizations, their respective directors, officers, employees and representatives, for any disruption to on-line systems, servers or providers, computer equipment, software or the failure of any submission to be received because of technical problems or traffic congestion on the Internet or at any Website, or any combination thereof, as well as for any lost, incomplete, destroyed, misdirected, illegible or late submission which was not received, for any reason whatsoever.

Infoway and its supporting organizations are not responsible for printing, distribution or production errors and may terminate, modify, extend any portion of, or withdraw, this Challenge, at any time and for any reasonable cause whatsoever, without requirement of individual notice and without liability. Any changes to these Challenge Rules will be posted on the Challenge Website.

Infoway reserves the right to modify the Challenge (including, but not limited to, extending any portion of the Challenge) these Challenge Rules, and to cancel this Challenge for any reasonable cause whatsoever including, but not limited to, in the event of technical corruption, virus, bugs, non-authorized human intervention or other technical problems which may arise from time-to-time which in Infoway’s opinion undermine or destroy the integrity of this Challenge. No liability or responsibility is assumed by Infoway or its supporting organizations, resulting from user attempts to participate in this Challenge or if required, download any information necessary to participate in this Challenge. In the event of a dispute regarding an online submission, the submission will be deemed submitted by the Participant at the time logged on the Challenge Website.

If for any reason the Challenge is not capable of being conducted as intended by Infoway, including due to computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause that corrupts or interferes with the administration, security, fairness, integrity or proper conduct of the Challenge, Infoway may, at its sole discretion, disqualify any Participant responsible for such misconduct and may then cancel, terminate, modify, or suspend the Challenge.

Any attempt to deliberately damage any website or interfere with the legitimate operation of the Challenge may be a violation of criminal and civil laws, and Infoway reserves the right to seek damages and/or other relief from all responsible persons to the fullest extent permitted by law.

By entering this Challenge, the Participant agrees to hold Infoway, its supporting organizations, their respective directors, officers, employees and representatives, harmless from and against any and all claims and liability arising directly or indirectly out of or in any way connected with this Challenge and/or the awards(s) provided.

By entering the Challenge, the Participant releases Infoway and its supporting organizations, directors, officers, employees, and representativeness from any liability whatsoever for any claims, costs, losses, or damages of any kind (including, without limitation, those related to personal injury, death, damage to property, infringement of proprietary rights, rights of publicity or privacy or defamation) arising out of or in connection with:

  1. entering and participating in the Challenge;
  2. the information submitted;
  3. the outcome of the Challenge and/or
  4. accepting any award.

By participating in this Challenge, the Participant agrees to be bound by these Challenge Rules and the decisions of the judges and Infoway.

14 Use of Personal Information

By entering a submission in the Challenge, the Participant consents to the collection and use by Infoway of his/her personal information in order to process the submission and administer the Challenge, including the granting of any awards.

The Participant consents to the publication on the Challenge Website of his/her first and last name, city of residence, and submission, which information is mandatory in order to participate in the Challenge.

The Participant agrees that entering the Challenge constitutes permission for, and Participant’s consent to, Infoway, its agencies and representatives using his/her submission, names and/or likenesses for advertising, and promotional, publicity and educational purposes, in any media now known or hereafter devised, without further notice, compensation, consideration, review, or consent, unless prohibited by law.

The Participant recognizes and agrees that the personal information he/she provides may be stored on servers located outside of Canada (including in the United States) where the level of data privacy protection may not be the same as in Canada.

15 General

The section headings of these Challenge Rules are included solely for convenience and are not intended to be full or accurate descriptions of the content thereof and will not affect the interpretation of these Challenge Rules.

The Challenge and the terms and conditions contained in these Challenge Rules, shall be exclusively governed by and construed in accordance with the laws of the Province of Ontario, Canada and the federal laws of Canada applicable therein. The parties hereby attorn to the exclusive jurisdiction of the courts of Ontario.

Any litigation respecting the awarding of an award or this Challenge must be initiated before the courts in the City of Toronto in the Province of Ontario, Canada.

This Challenge is void where prohibited or otherwise restricted by law.

16 Linked Sites

The Challenge Website may contain links to Websites of third parties that are not controlled by Infoway. Infoway provides these links simply as a convenience, but does not endorse the linked Websites or their contents. These Websites are governed by privacy policies (if any) of the organization controlling these Website(s). Any visit to these Websites is at the sole risk of the persons accessing same.

17 Interpretation of Definitions

Infoway may, from time to time, make clarifications with regard to these Challenge Rules. These will be available at www.imaginenationchallenge.ca.

18 Award Decisions and Appeals

All decisions regarding this Challenge and the selection of the Award Recipients are final and without any right of appeal.

19 Supremacy of the Rules

Where any discrepancy exists between these Challenge Rules and other documents issued or provided in the context of the Challenge, these Challenge Rules shall prevail.