With 35 physicians seeing about 400 patients every day, the administrative staff at Clinique Médicale Maisonneuve-Rosemont used to be so busy scheduling appointments, they had little time for anything else. But since the clinic started using their e-scheduling system, staff can spend more time on more important tasks, like interacting with patients.
Using the e-scheduling system has been a positive experience for physicians and patients at the clinic. Physicians appreciate having more control over own schedules, and patients are happy with the speed and ease of use of the system, which allows them to book, change or cancel appointments online, whenever and wherever they choose. The tool also gives patients the option of asking for a telephone or e-mail reminder, so there has been a reduction in missed appointments.