Linda C

Saskatoon, SK – I recently led the pilot of a digital system for prescribing complex chemotherapy protocols in our provincial cancer treatment facility. Putting the physician’s therapeutic plan into the hands of caregivers regardless of location or time of day was an obvious advantage, but the opportunity to improve efficiency, provide standard care and eliminate medical errors were the ultimate goals. At onset we knew this project would introduce significant workflow changes and alter the way we provide care. The investment in the area of Change Management was a key success factor and greatly improved the quality of projects I deliver, while enhancing my ability to manage projects more effectively. The Change Management principles with the greatest impact emphasize the importance of stakeholder engagement, developing a change champion, and implementing a comprehensive communication strategy. By providing a dedicated avenue to keep stakeholders informed and involved, project goals were on target and agreed upon, scope was easier to control, and we could readily answer “What are we doing?”, and “Why are we doing this?”. I’ve more effectively engaged our champion through regular updates and better prepared them to remove obstacles. Communicating project benefits and goals to all impacted groups has enhanced the organization’s ability to adopt new workflows. From establishing governance to facilitating workflow analysis and training delivery, the application of Change Management puts relevant information in the hands of the right people and has forever changed the way I deliver projects by enhancing quality and introducing change in a relevant and effective way.