Ontario Shores Centre for Mental Health Sciences (Ontario Shores) is a public teaching hospital providing a range of specialized assessment and treatment services to those living with complex and serious mental illness. The team at Ontario Shores strives to be innovative through research and creative approaches to support the advancement of mental health care.
Ontario Shores implemented a patient portal solution that allows them to conduct e-Visits with patients and their families. Since implementation, the team has seen enhancements in communication and engagement between health care staff and patients, as well as their families, and an increase in opportunities for patients to communicate with their health care providers.
e-Visits allow patients and families to become active participants in their recovery by promoting and supporting patient as experts in their care. With the avoidance of in-person visit, patients also feel a sense of freedom during their recovery.